Learn the straightforward process to obtain a police incident report from the SFPD, including online options and special procedures for victims
The San Francisco Police Department offers several ways to obtain a police incident report. Whether you prefer to use the secure online portal or visit in person, the department has established clear steps and documentation requirements. The Crime Information Services Unit (CISU) handles all incident report requests; reports are processed at 1245 Third Street and are not distributed through district stations.
Requests are free of charge, but certain report types and requester roles (for example, attorneys or designated representatives) require additional identification or supporting paperwork.
This guide explains the options available, the documentation you should prepare, and how to follow up if a request is pending.
Throughout, you will see references to the public records portal operated through GovQA, the role of CISU in processing requests, and the special rules that apply to sensitive cases under Family Code § 6228. Definitions that clarify terms appear in italics to help you quickly identify what each process covers.
How to request a police incident report
There are two primary channels to request a police incident report: the online incident report portal and in-person submission at SFPD Headquarters. The SFPD public portal is the most secure and convenient option for many users; creating an account allows you to track the status of your request and receive documents electronically. If you choose to come in person, CISU processes requests Monday through Friday during normal business hours, 8 am–5 pm (closed on holidays). Remember that incident report means the official written record of an event documented by SFPD officers and may include traffic collisions, domestic incidents, and other reported crimes.
Online portal: fast, trackable, and secure
Use the SFPD online portal when you want a digital copy or need to monitor progress. The portal supports requests for all incident types, including traffic collision reports and domestic violence cases. Upload a copy of your valid identification (driver’s license, state ID, passport, or SF City ID) to help CISU process the request without delay. Attorneys must upload a photo of their business card showing their State Bar number and supply a retainer agreement or a signed letter from the client verifying representation. Avoid submitting duplicate requests through GovQA; instead, use the portal’s tracking features to check status updates.
In-person requests and multilingual forms
If you prefer to complete a paper form, download and print the appropriate request form in your language or pick one up at the nearest station. Note that while forms can be obtained at local stations, completed incident reports are not issued there; all final records are released by CISU at Headquarters. The SFPD provides request forms in multiple languages to improve accessibility. For issues that fall outside incident report or local background check processes, contact the specific SFPD department relevant to your inquiry.
Public records request procedures and follow-up
For broader document needs, use the SFPD public records portal powered by GovQA. Public records refer to writings or materials that relate to the conduct of public business and are maintained by a public agency. The GovQA system also accepts anonymous requests and allows formal tracking of responses. The SFPD notes that GovQA is a third-party service and that the department does not assume liability for content accuracy on GovQA pages. If you prefer traditional channels, submit the Public Records Request Form via U.S. mail, fax, email, or phone; those entries will be manually logged by legal staff into the portal.
Processing timelines, collision reports, and special instructions
CISU asks requesters to allow adequate processing time. For example, before attempting to obtain a copy of a traffic collision report, wait at least five business days from the date of the incident so the report can be reviewed and approved for release. If you have already filed through GovQA and need a status update, do not create a duplicate request; instead send a follow-up message to the CISU email address at [email protected]. Include the SFPD case number and the GOV-QA Reference # in the subject line and a brief message such as: “I would like an update on the status of my initial report requested.” This email is intended for inquiry and follow-up only and should not be used to submit new requests.
Sensitive cases and victim resources
Victims of domestic violence, sexual assault, stalking, human trafficking, or abuse of an elder or dependent adult can request their incident report under Family Code § 6228. Because these reports may contain sensitive data, SFPD requires in-person identification verification and in-person pickup at CISU Records Management for the victim or their designated representative. Acceptable forms of ID are listed on the Family Code request form. The department also provides victim services and links to local resources for restraining orders and advocacy for those who need assistance navigating the process.
