A Highland Council contractor's mishap leaves a couple in freezing conditions this winter.
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Winter struggles in Cromarty
A couple residing in Cromarty is facing severe discomfort this winter due to a poorly executed window upgrade. The installation, carried out by a contractor from Highland Council, has left their home vulnerable to cold draughts, making it nearly impossible to maintain a comfortable temperature as the festive season approaches.
Temporary fixes lead to permanent problems
The couple, Tony and Michelle Ashton, have been left “completely exposed” after gaps in their newly installed windows were sealed with tape instead of proper materials. This temporary measure has resulted in frigid air infiltrating their living space, forcing Tony, who is 82 years old and suffers from Crohn’s disease and arthritis, to wear multiple layers, including jumpers and hats, just to stay warm at night.
Michelle, 59, expressed her frustration, stating that the situation has become unbearable. “We are not getting anywhere with this and no one is returning our calls,” she lamented. The couple has been in a continuous cycle of contacting various parties for assistance, only to be met with delays and a lack of accountability.
Impact on family life and holiday plans
The couple’s plight has not only affected their comfort but has also disrupted their holiday plans. Michelle mentioned that they had to cancel visits from family and friends due to the unsuitable living conditions. “We were supposed to have visitors, but it’s just not suitable to have them here either,” she said, highlighting the emotional toll this situation has taken on their family.
Despite their ongoing struggles, the Highland Council has assured the couple that addressing the issue is a priority. A spokesperson from the council stated that the local tenant liaison officer is actively working with the contractor to resolve the complaints. However, the Ashtons remain skeptical, as they continue to experience the harsh realities of winter in an inadequately insulated home.
Seeking accountability and resolution
The Ashtons’ experience raises broader questions about the quality of work performed by contractors and the responsibilities of local councils in ensuring that residents receive the services they need. As winter temperatures drop, the urgency for a resolution becomes increasingly critical. Residents in similar situations are encouraged to voice their concerns to local housing teams to ensure that their issues are addressed promptly.
As the couple navigates this challenging situation, they hope for a swift resolution that will allow them to enjoy the warmth and comfort of their home once again. The community watches closely, hoping that the council will take decisive action to prevent similar occurrences in the future.
