Management at the Saltoun Inn seeks resolution after contractor fails to deliver services.
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Fraserburgh hotel management in distress over contractor’s failure
The management team at the Saltoun Inn in Fraserburgh is grappling with significant financial challenges after a roofing contractor left them with a leaky roof and no resolution in sight. Having paid £960 to DH Builders in September 2024 for essential repairs, the hotel has found itself in a precarious situation as the contractor, Darren Higgins, has failed to fulfill his obligations.
Unfulfilled promises and mounting costs
Despite numerous assurances from Higgins that the work would be completed, the Saltoun Inn has been left waiting for over eight months. The hotel has suffered from water damage due to the unaddressed roofing issues, leading to an additional £3,000 in repair costs.
This situation has forced the management to seek alternative contractors to complete the work, further straining their financial resources.
Impact on hotel operations and staffing
Owner Rob Reeley expressed his frustration, noting that the unexpected expenses could lead to cutbacks on temporary summer staff. He stated, “It’s not helping, especially with the current climate in hospitality. With these costs, it might make us consider whether to hire that extra part-time staff member.” The ongoing financial strain has made it increasingly difficult for the hotel to maintain its operations effectively.
Contractor’s response and ongoing issues
In a recent conversation with The Press and Journal, Darren Higgins attributed his inability to complete the work to a foot injury and a recent illness. He promised that the job would be completed within the next two weeks, but the Saltoun Inn management remains skeptical. They have attempted to reach out to Higgins multiple times, but have received little to no response.
Consumer protection and contractor vetting
In light of the ongoing issues with DH Builders, Aberdeenshire Council’s Trading Standards department has been notified of a previous complaint against the contractor. While they could not comment on specifics, the situation highlights the importance of consumer protection and the need for reliable contractors in the area. The council has launched a ‘Trusted Trader’ scheme to help residents find vetted contractors, providing a much-needed resource for those facing similar challenges.
Looking ahead: A call for accountability
The Saltoun Inn’s experience serves as a cautionary tale for other businesses in the hospitality sector. As they navigate the complexities of contractor relationships, the need for accountability and transparency becomes paramount. The management hopes to resolve the roofing issues swiftly, allowing them to focus on providing quality service to their guests without the burden of unexpected financial strain.
