Households in the Highlands and islands risk unreliable heating as deadline approaches.
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As the deadline for replacing old Radio Teleswitch (RTS) meters looms, thousands of households across Scotland’s Highlands and islands are facing potential heating and hot water supply issues. The phase-out of these outdated electricity meters is set to begin on June 30, leaving many residents at risk of unreliable energy services and inflated bills.
Current state of RTS meter replacements
Recent figures from the UK Government reveal that approximately 139,000 RTS meters were still operational in Scotland as of March 7. By the end of April, this number had only slightly decreased to 135,000, indicating that the pace of replacements is insufficient to meet the impending deadline.
This situation is particularly concerning for households in rural areas, where many rely solely on electricity for heating and hot water due to the absence of mains gas.
Challenges faced by households
According to Ofgem, over 18,000 households in northern Scotland are still awaiting replacement meters. Regions such as Orkney and Shetland have some of the highest concentrations of RTS meters per capita, with thousands still needing to be replaced. The outdated technology, which utilizes longwave radio signals to manage energy rates, poses a risk of customers being stuck on incorrect settings or forced onto more expensive single-rate tariffs if not replaced in time.
Political response and consumer protection
Local politicians, including Liberal Democrat MP Alistair Carmichael, have voiced concerns about the impact of this situation on their constituents. Carmichael is advocating for the UK Government to ensure that energy suppliers provide full compensation to households that have requested replacements but have not received them before the shutdown. He emphasizes that these households should not bear the consequences of the energy companies’ failures.
Frazer Scott, CEO of Energy Action Scotland, has also highlighted the urgency of the situation, stating that the current replacement rate is unlikely to meet the June 30 target. He calls for coordinated efforts from the government, energy suppliers, and regulators to protect customers who remain on RTS meters after the switch-off date.
Ofgem has acknowledged the challenges and is actively monitoring suppliers’ efforts to replace these meters, particularly in remote areas. They urge customers who have struggled to arrange replacements to contact their suppliers again. The Department for Energy Security and Net Zero has reiterated the importance of ensuring that no consumer loses access to heating or hot water during this transition.
As the deadline approaches, it is crucial for households in Scotland’s rural regions to take action and ensure their heating and hot water systems remain reliable. The responsibility lies not only with energy suppliers but also with consumers to stay informed and proactive in securing their energy needs.
