Learn how to call, report, and follow up on safety or environmental incidents in the Dockyard Port of Portsmouth
The port operates under a comprehensive Safety and Environmental Management System that brings together policies, codes and operational plans to protect people, property and the marine environment. This page explains how to raise concerns, notify authorities of problems and provide the information needed for an effective response.
Whether you are reporting a safety hazard, an equipment failure or a suspected environmental impact, following the right route helps the port authority act quickly and consistently.
For urgent situations, the fastest option is to call the designated number. Dial 023 9272 3694 to reach the port contact line.
If an event presents an immediate threat to life, navigation or involves maritime pollution, you must contact Portsmouth VTS (available 24/7) on the same telephone number. After a phone alert, you should also submit a written report using the official incident form so authorities have a clear record of what happened.
How to submit an incident notification
Use the online incident form to log occurrences within the port area. The form captures essential facts such as time, location, parties involved and a brief description of the sequence of events. The port authority requests that you supply as many details as possible: accurate records speed up any investigation and help identify remedial actions. Once submitted, the port’s team — including KHM where relevant — may contact you using the details provided on the form to request clarification or further information.
What qualifies as an incident or dangerous occurrence
Report any event that meets the definition of an incident or a dangerous occurrence, such as collisions, spills, structural failures, serious injuries or situations that could reasonably lead to harm. Even near-misses and conditions that create a persistent risk should be communicated: these reports form part of the port’s continuous learning and prevention programme. Use plain language and, if available, include photographs, vessel names, berth numbers or approximate coordinates to make the report actionable.
Where to send reports for nearby facilities
If an incident happens within 100m of Portsmouth International Port infrastructure, or inside areas such as Gunwharf Quays or the Camber, please notify the Harbour Master at Portsmouth International Port rather than the Dockyard Port contact. Contact details for Portsmouth International Port are published on their website at portsmouth-port.co.uk/about-us/contact-us/. Directing reports to the correct harbour authority ensures the fastest operational response and appropriate jurisdictional handling.
What happens after you report
After an initial notification, port staff will assess the information and determine immediate actions required to secure the scene, protect public safety and contain environmental impact. The response may include deploying patrol craft, isolating affected equipment, arranging clean-up contractors or liaising with external agencies. A written report submitted through the form becomes part of the official record and supports any follow-up such as incident investigation, enforcement action or insurance queries. Keep copies of any supporting materials you supplied in case they are requested later.
Urgent maritime pollution or life-threatening situations
In events involving clear pollution or imminent danger, prioritise an immediate phone call to Portsmouth VTS on 023 9272 3694. This ensures on-duty controllers can coordinate emergency vessels, pollution containment teams and other responders without delay. After making the call, please complete the online incident form to provide a formal account of the event. Rapid phone notification and a timely written submission together create the best chance of minimising harm and supporting an effective response.
Tips for completing the incident form
When filling out the form, supply as many fields as you can: time and date, exact location or berth, names of vessels or companies involved, witness names and contact details, and a concise description of what happened. Attach photographs, video clips or AIS tracks if available. The port values detailed information because every piece of data contributes to safer operations and environmental protection. Remember that KHM or other port officials may contact you for clarification, so provide accurate contact information when prompted.
