Curious about the recent Salesloft cyber incident? Here’s what you should know and how to protect your information.
On August 2025, a significant cyberattack targeted the Drift application associated with Salesloft. This incident underscores the importance of understanding the implications, especially for users of third-party applications linked to Salesforce CRM.
The Incident: A Quick Overview
The attack involved unauthorized access to Salesforce CRM data through the Drift app, impacting numerous companies relying on Salesloft.
In response, both Salesloft and Salesforce acted quickly to disable compromised connections and contacted affected customers. Among those impacted was Dynatrace, which promptly initiated measures to protect its systems and customers.
By September 7th, Salesloft informed Dynatrace that the connections had been re-established.
For the average user, this meant that Dynatrace took immediate steps to disable Drift within their environment and engaged third-party cybersecurity experts for a thorough investigation. Fortunately, the inquiry revealed that the breach was confined to Salesforce, which Dynatrace utilizes for customer management and marketing.
Importantly, there was no disruption to Dynatrace’s operations, and no products or services were directly affected. Since Dynatrace does not employ the case function in Salesforce, no case-related information was compromised. However, the potentially impacted data primarily consisted of business contact details, including names and company identifiers, which, while not personal, is still noteworthy.
What You Should Do Next
Given the involvement of business contact information, it is crucial to remain vigilant. It is advisable to be cautious of potential phishing and social engineering attempts arising from this incident.
Here are some recommended steps to navigate this situation:
- Stay Informed:Monitor communications from your service providers for updates on security protocols and any necessary actions.
- Verify Communications:If you receive suspicious emails or messages, confirm their authenticity with your account team before proceeding.
- Update Passwords:Regularly change your passwords, especially following security incidents.
If you have questions or concerns, it is advisable to reach out directly to your account team or utilize the designated contact channels. Dynatrace remains committed to safeguarding your privacy and security.
Join the Conversation
What are your thoughts on this situation? Have you experienced any apprehension regarding the use of third-party applications recently? Share your insights below or initiate a discussion in our Q&A forum. Engaging with the community is essential as we navigate these challenges together.
