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Ultimate Guide to Reporting Aircraft Accidents and Incidents in the UK

Key Steps for Reporting Aircraft Incidents in the UK: Ensuring Compliance with Aviation Regulations 1. Immediate Notification: Promptly inform the relevant authorities, such as the Civil Aviation Authority (CAA) or the Air Accidents Investigation Branch (AAIB), about the incident. 2. Gather Information: Collect all pertinent details regarding the incident, including time, location, aircraft type, flight number, and a description of the event. 3. Document Evidence: Take photographs and gather...

In the realm of aviation safety, accurate and timely reporting of aircraft accidents and serious incidents is crucial. In the United Kingdom, the Air Accidents Investigation Branch (AAIB) plays a pivotal role in investigating these occurrences. This article provides essential insights into the reporting process, including definitions, contact methods, and relevant regulations.

Reporting aircraft accidents and serious incidents

According to EU Regulation 996/2010, an aircraft accident is defined as an event resulting in serious injury or death to any person, or substantial damage to the aircraft. In contrast, a serious incident is an occurrence that could have led to an accident but did not.

These definitions are vital for determining the appropriate course of action when an incident occurs.

It is essential to report both aircraft accidents and serious incidents directly to the AAIB. Individuals can visit the AAIB’s official website or reach out through their dedicated 24-hour contact number at 01252 512299.

By doing so, they can ensure that necessary investigations are initiated promptly, preserving evidence integrity as required by Article 13 of the retained EU legislation under the UK’s European Union (Withdrawal) Act 2018.

Mandatory and voluntary reporting

When reporting incidents, it is important to distinguish between Mandatory Occurrence Reports (MOR) and Voluntary Occurrence Reports (VOR). The UK Airprox Board (UKAB) investigates Airprox events, which refer to near-collisions between aircraft. If an Airprox event meets specific criteria—such as a near miss on the ground or in the air—it is crucial to submit a MOR.

For Airprox involving Annex I aircraft, reports should be directed to the UKAB, and individuals also have the option to submit a VOR. Clear guidance on how to properly submit these reports can be found on the respective websites of the AAIB and UKAB.

Communication with the Civil Aviation Authority

In addition to reporting incidents, individuals may need to reach out to the Civil Aviation Authority (CAA) for various inquiries. The CAA aims to provide prompt responses; however, it may take up to 20 working days to address certain requests, particularly if specialist advice is necessary. Their customer service is available Monday to Friday, between 8:30 AM and 4:30 PM, excluding bank holidays.

For inquiries related to aircraft registration, individuals can contact the CAA via email at [email protected] or call 0330 022 1917. Those interested in drone regulations can reach out to [email protected] or call 0330 022 9930. It is important to provide your CAA application reference or authorization number when contacting them.

Legal proceedings and data protection

The CAA has specific protocols for accepting legal documents. Legal proceedings must be sent via post to the CAA’s Legal Department at Aviation House, Beehive Ring Road, Crawley, West Sussex, RH6 0YR. They do not accept service of legal proceedings via email, but copies of the documents can be emailed to [email protected], provided the total size does not exceed 50 megabytes.

Under the UK Data Protection Act 2018, individuals have the right to request information about themselves and can lodge complaints regarding the CAA’s handling of their personal data. The CAA commits to using personal information responsibly and may share it with other organizations only when necessary, ensuring privacy is maintained.

Understanding reporting protocols

Understanding the protocols for reporting aircraft incidents in the UK is vital for all aviation stakeholders. By adhering to the guidelines set forth by the AAIB and the CAA, individuals can contribute to a safer aviation environment. For further questions or concerns regarding reports or aviation regulations, reaching out to the respective authorities is encouraged.


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