Critical Safety Alert: John Lewis Reclining Sofas A significant safety warning has been issued regarding John Lewis reclining sofas due to potential fire hazards. Consumers are urged to exercise caution and review safety guidelines associated with these products. Please ensure you stay informed about this important safety information to protect yourself and your loved ones.
Topics covered
In a recent announcement, the Office for Product Safety and Standards issued a warning regarding specific models of reclining sofas sold by John Lewis & Partners. Customers who purchased these sofas are advised to stop using them immediately due to a potential fire hazard.
The alert, released on November 27, outlines significant safety issues with the two-seater and three-seater slider sofas, which do not meet critical safety standards.
The primary concern is a malfunctioning button within the recliner mechanism, which may cause overheating and subsequent product failure.
This defect raises the risk of the sofa igniting while in use. The safety alert affects items purchased between August 5 and October 30, prompting swift action from both the retailer and customers.
The evidence
The government report specifies the affected items, including the 2511-0089 two-seater and three-seater chenille sliding sofas, available in natural and navy colors.
The product codes linked to these unsafe items are 87023201, 87023202, 87021703, 87021702, 87021701, and 87021704. Customers are strongly urged to unplug these sofas and refrain from using the recline or charging functions.
Recommended actions for customers
If you are affected by this safety alert, it is crucial to follow the guidance provided by John Lewis. Customers should:
- Unplug the sofa immediately to eliminate any risk of electrical issues.
- Cease using the recliner and charging functions without delay.
- Contact the John Lewis & PartnersAftersales Teamat03456 049 049to arrange for a technician to inspect and repair the sofa.
John Lewis has reportedly contacted approximately 30 customers who purchased the impacted sofas last month, ensuring they are informed about the situation and have had the faulty buttons replaced. Following the withdrawal of the products from sale, the company has confirmed that the remaining stock is now safe for consumer use.
Company response and customer assurance
A spokesperson from John Lewis reassured customers that the company prioritizes quality and safety. They emphasized, “Although we have not received any customer complaints or fire incidents related to these sofas, we took proactive measures after discovering that a control button might be susceptible to overheating.”
Furthermore, the spokesperson noted that during testing, all safety protocols functioned correctly, with the transformer effectively cutting off power to the compromised button, thus averting potential hazards. The company is committed to ensuring that customers receive the level of service and product reliability they expect.
What happens next
As the situation unfolds, it is crucial for consumers to remain vigilant about product safety. The incident involving John Lewis reclining sofas serves as a reminder of the importance of adhering to safety standards and reporting any issues promptly. This proactive approach not only protects consumers but also reinforces trust in brands committed to maintaining high safety standards.
In light of this event, customers are encouraged to stay informed about safety alerts and to take necessary precautions when using electrical products. John Lewis is taking steps to ensure that affected customers are cared for and that the safety of their products remains uncompromised.
