Stay updated on the Westminster City Council's initiatives and responses following the cyber security breach affecting service delivery.
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On November 24, Westminster City Council identified a significant cyber security incident affecting shared IT systems within the council and neighboring boroughs. As the situation develops, the council is dedicated to ensuring that essential services remain operational, particularly for the most vulnerable residents.
While operations are ongoing, some disruptions are anticipated. The council apologizes for any inconvenience and encourages residents to stay informed through their service update webpage, which provides real-time information on affected services.
Understanding the incident
The cyber attack has impacted the IT infrastructure shared by Westminster City Council, the Royal Borough of Kensington and Chelsea, and the London Borough of Hammersmith and Fulham.
In response to the breach, immediate measures were enacted to contain the situation and safeguard the integrity of digital systems.
Dedicated teams are working diligently with cyber security experts and the National Cyber Security Centre to resolve ongoing issues and secure the digital environment.
The restoration of systems presents a complex challenge that may take several weeks, as the council emphasizes a safe and effective return to full operational capacity.
Current services and support
Amid these challenges, the contact center continues to operate. However, residents may experience longer wait times for specific services. The council appreciates the community’s understanding during this difficult period. The primary focus remains on maintaining essential services, particularly those vital for vulnerable individuals.
Residents concerned about their financial transactions, particularly rent payments, should be aware that the council is currently experiencing technical difficulties. Regular updates will be available on the service update page to inform residents of any progress.
Safety measures and community guidance
In light of this incident, it is crucial for all residents to remain vigilant. The council advises everyone to exercise caution when receiving calls, emails, or text messages, as there may be attempts to exploit the situation. The National Cyber Security Centre provides numerous resources to assist individuals and organizations in staying cyber-safe.
In cases where personal information may have been compromised, the council will proactively contact affected individuals to offer necessary support and guidance. The investigation into the breach is ongoing, and the implications of any data exposure are being carefully evaluated.
Next steps and ongoing communication
As the council continues to address this incident, updates will be shared regularly through official channels. It is essential for residents to stay informed by checking the council’s website for the latest information. The collaborative efforts with the Royal Borough of Kensington and Chelsea and the London Borough of Hammersmith and Fulham are focused on thoroughly understanding the data breach and its potential consequences.
While some services may be experiencing delays, the Westminster City Council remains committed to restoring normal operations swiftly and securely. The cooperation and patience of residents during this critical period are greatly appreciated.
The council is addressing the recent cyber security incident with the utmost seriousness. Focused efforts are in place to ensure the safety of residents’ data while maintaining essential services and providing support to those in need.
