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Council faces backlash over costly window installation blunder

A £40,000 error in window sizing has sparked outrage among Buckie councillors.

Image depicting the council's window installation error
The council faces criticism for a costly window installation mistake.

A recent report has unveiled a staggering £40,000 expenditure on replacement windows that were incorrectly sized for homes in Buckie, leading to widespread condemnation from local councillors. The incident, described as a “monumental cock up” by Councillor Sandy Keith, has raised serious questions about the internal processes and culture within the local authority.

Details of the blunder

The council’s oversight involved 96 replacement windows intended for properties on Carnie Place, which were discovered to be ill-fitting and stored away for several years. Despite the council’s awareness of the issue, no action was taken to rectify the situation, leaving residents without the necessary replacements since 2022.

During a recent council meeting, officials were grilled about how such a significant error could go unnoticed for so long. Councillor Keith emphasized the impact on the council’s reputation, while Deputy Leader Donald Gatt labeled the situation as “embarrassing” for the authority.

Concerns about internal culture

The incident has sparked discussions about a potential culture of fear within the council, where employees may hesitate to escalate issues. Councillor Jérémie Fernandes expressed concern that staff might feel uncomfortable raising problems, which could lead to further oversights in the future.

Edward Thomas, Head of Housing and Property Services, acknowledged the possibility of a fear-based culture but insisted that this particular incident was an isolated case. He assured councillors that efforts were underway to address the situation and improve internal communication.

Moving forward: Steps to rectify the situation

In response to the debacle, the council has issued a new contract for the replacement windows, which are expected to be delivered within the next eight to twelve weeks. This new initiative will also include additional work, such as insulation improvements, to enhance the overall quality of the housing stock.

Despite the council’s efforts to rectify the situation, it remains unclear whether they will be able to recoup the full cost of the ill-fitting windows. Officials have stated they will explore options to recover as much of the expenditure as possible, while also ensuring that future projects combine purchasing and installation processes to prevent similar issues.

Lessons learned and future implications

The incident serves as a stark reminder of the importance of accountability and transparency within local government. As Moray Council’s new chief executive, Karen Greaves, works towards fostering a more open culture, it is crucial for the authority to learn from this experience and implement changes that will prevent such costly mistakes in the future.

Ultimately, the Buckie window fiasco highlights the need for effective communication and oversight within local councils. As the community awaits the resolution of this issue, it is imperative that the council takes the necessary steps to restore trust and ensure that residents receive the services they deserve.


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