Discover how Kenway Homes enhances client control and communication in construction.
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In the competitive landscape of custom home building, Kenway Homes is setting a new standard for client engagement and transparency. Recognizing the growing demand for clarity and control in construction projects, the company has introduced a state-of-the-art software system designed to empower clients throughout the building process.
Enhancing transparency in project management
The new platform provides clients with a personalized dashboard that offers real-time insights into their project finances. This includes a detailed breakdown of costs, invoices, and payment history, allowing homeowners to track every penny spent.
Ken McGowan, Director at Kenway Homes, emphasizes the importance of transparency, stating, “We wanted to remove the mystery that often surrounds self-build budgets.” With this innovative tool, clients can easily monitor their spending and understand where their money is allocated.
Streamlining communication and approvals
One of the standout features of Kenway’s software is its digital variation approval process. Traditionally, changes to a project were communicated through emails or phone calls, often leading to confusion. Now, every proposed change is documented and sent to clients for digital approval. This not only formalizes the process but also ensures that all decisions are clearly recorded, reducing the likelihood of misunderstandings. As Ken notes, “People are spending hundreds of thousands of pounds building their dream homes; they deserve the same level of professionalism and digital accountability that they’d expect in any other major financial transaction.”
Client-centric approach in the construction industry
Kenway Homes’ adoption of this digital tool reflects a broader trend in the construction industry towards more client-centric practices. As digital experiences become the norm in various sectors, Kenway is leading the charge in modernizing the home building experience. Clients can now communicate directly with their project managers, upload design documents, and track progress—all from one convenient portal. This holistic approach not only enhances the client experience but also improves operational efficiency for Kenway Homes.
Feedback from clients has been overwhelmingly positive, with many expressing appreciation for the newfound clarity and peace of mind. One client remarked, “It’s like having a window into the whole process. I always knew where I stood financially and never felt out of the loop.” As the self-build and bespoke housing market continues to expand, Kenway Homes is positioning itself as a leader in providing not just exceptional homes, but also a transparent and empowered experience for every client.
