Eurail B.V. – Commitment to Customer Data Security Post-Breach Eurail B.V. is dedicated to enhancing the security of customer data following a recent data breach. We are implementing robust measures to protect personal information, ensuring our customers' trust and safety remain our top priority. Our proactive approach includes advanced encryption technologies, regular security audits, and comprehensive employee training programs. We are committed to safeguarding your data and providing a...
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On January 10, 2026, a significant security breach was detected within the systems of Eurail B.V., resulting in unauthorized access to sensitive customer information. In response to this incident, the company promptly initiated a comprehensive investigation, collaborating with external cybersecurity experts and legal advisors to fully understand the extent of the breach.
The ongoing investigation has revealed that the compromised data may include not only customer order and reservation details but also basic identity and contact information. In certain cases, it could extend to passport details, such as passport numbers and issue or expiry dates.
It is important to note that, as a standard procedure, Eurail B.V. does not retain visual copies of customers’ passports for those who acquired their passes directly from the company.
Investigation and monitoring
The investigation is still underway, and further findings will clarify the specific types of personal data affected and the extent of the possible data replication from the customer database.
At this stage, there is no evidence indicating that the compromised data has been misused or leaked publicly. External cybersecurity specialists are diligently monitoring the situation to ensure ongoing security.
Regulatory compliance
In compliance with the General Data Protection Regulation (GDPR) requirements, Eurail B.V. has reported the incident to the relevant data protection authorities within the European Union. The company is also in the process of informing additional authorities outside of the EU as required by law. This commitment to transparency highlights Eurail’s dedication to customer safety and regulatory adherence.
Customer communication
Customers whose data may have been compromised will receive direct notifications from Eurail B.V. The company acknowledges the distress this incident may cause and emphasizes its serious commitment to safeguarding customer information. In the interim, customers are encouraged to consult the FAQs available through the Eurail customer support center or reach out via [email protected] for any questions or concerns.
Ongoing efforts
As the investigation into the data breach continues, Eurail B.V. remains focused on ensuring the protection of its customers’ personal information. The company is taking all necessary steps to enhance its security measures and prevent future incidents. Your trust is paramount, and Eurail is determined to uphold the highest standards of data integrity.
