East Surrey Hospital Successfully Navigates Critical Incident, Ensures Safe Service Resumption and Community Engagement East Surrey Hospital has effectively handled a critical incident, facilitating the safe resumption of essential services and fostering strong community support.
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East Surrey Hospital has lifted the critical incident status it declared due to unprecedented demand on its services. The Surrey and Sussex Healthcare NHS Trust collaborated with local health partners to manage the high volume of patients seeking care.
Chief Medical Officer Ed Cetti thanked the dedicated staff and community members for their support during this challenging time.
He emphasized that while the critical incident has concluded, vigilance remains essential.
Ongoing challenges in healthcare
The hospital still faces significant activity levels, particularly with the seasonal surge in winter illnesses and the difficulties in discharging medically fit patients. Cetti noted, “Although we have moved away from critical incident status, our services continue to experience considerable strain.
We urge the public to explore alternative healthcare options for non-emergency issues.”
Encouraging the use of alternative services
To reduce pressure on emergency departments, the Trust encourages residents to utilize various resources, including NHS 111, local pharmacies, and urgent treatment centers.
These alternatives can provide timely assistance for minor health issues, ensuring emergency services remain available for life-threatening situations.
“For emergencies, please reserve visits to the Emergency Department for serious conditions requiring immediate medical attention,” Cetti emphasized.
Community cooperation is essential
As the healthcare system navigates winter-related challenges, the Trust has established several measures to streamline operations and enhance patient safety, including:
- UtilizingNHS 111for urgent health advice and support.
- Accessing general practitioners and community services for non-urgent matters.
- Continuing to attend scheduled appointments unless notified otherwise by the Trust.
- Facilitating the prompt discharge of patients ready to leave the hospital.
The hospital has also requested that visitors adhere to strict infection control measures to prevent the spread of viruses such as flu and norovirus. Visitors should practice good hand hygiene, limit movement within the hospital, and wear masks in clinical areas. If experiencing symptoms related to respiratory or gastrointestinal issues, visitors are advised to postpone their visit.
The importance of infection control
Acting Chief Nurse Katrina O’Shea highlighted the significance of these measures, stating, “Our staff is working diligently to provide care amidst high patient volumes and staff shortages due to seasonal illnesses. By following these guidelines, we can maintain a safe environment for all patients, staff, and visitors.”
As winter progresses, the hospital is committed to prioritizing care for patients with the most urgent needs while managing the complexities arising from increased healthcare demands. The cooperation of the local community is vital in navigating this challenging period.
Gratitude for community support
The resolution of the critical incident at East Surrey Hospital is a positive step forward; however, the healthcare system still faces challenges requiring community engagement and support. The Trust appreciates the ongoing dedication of its staff and the understanding of the public as they work together to ensure the safety and well-being of all patients.
